Privacy Policy
Last Updated: January 07, 2026
1. Introduction
Canada Prize Board (“Canada Prize Board”, “we”, “us”, or “our”) operates a licensed Canadian lottery platform that allows eligible players to access official draw information and participate in our games online.
We understand that your privacy is important and we are committed to protecting the confidentiality and security of your personal information (“Personal Information”). This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the choices you have in relation to your Personal Information.
By visiting or using our website (canadaprizeboard.com) and related services, you acknowledge that your Personal Information will be handled in accordance with this Privacy Policy and applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial requirements.
2. Information We Collect
We collect Personal Information only to the extent necessary to operate a secure, compliant and user-friendly lottery service. The type of information we collect depends on how you interact with our website and services.
2.1. Information You Provide to Us
- Account Details: When you create an account, we may collect your full name, email address, password, date of birth (to verify that you are 19+), and mailing address.
- Identity Verification: To satisfy regulatory and licensing requirements, we may request additional documents such as government-issued identification (e.g., driver’s licence, passport) and proof of address.
- Payment and Transaction Data: When you purchase entries or add funds, we collect information about the transaction. Payment card details are processed by certified third-party payment providers; we do not store your full card number on our systems.
- Customer Support and Communications: If you contact us by email, web form or other channels, we may store the content of your message and your contact details to respond and keep a record of the interaction.
2.2. Information We Collect Automatically
When you browse or use our website, certain information is collected automatically to help us secure and improve our services:
- Technical Data: Information about your device and connection such as browser type and version, operating system, device identifiers, and network information.
- Usage and Log Data: IP address, pages visited, time and date of requests, session duration, and referring/exit pages.
- Location Information: Where permitted by law, we may use IP-based geolocation or other tools to confirm that you are physically located within a Canadian jurisdiction in which we are authorized to offer our services.
3. How We Use Your Information
We use the Personal Information we collect for the following purposes:
- To provide and manage our services: Operating your account, processing entries, displaying draw results, and administering prize payments in line with the game rules.
- To verify identity and eligibility: Confirming that you are at least 19 years old, located in Canada, and otherwise eligible to participate under our license and applicable regulations.
- To communicate with you: Sending service-related messages such as confirmations, security alerts, changes to terms, and support responses.
- To improve and protect our platform: Monitoring usage patterns, preventing fraud and abuse, troubleshooting, and enhancing performance and user experience.
- To send marketing communications: With your consent, providing notifications about new draws, promotions or updates. You can unsubscribe from promotional communications at any time.
- To meet legal and regulatory obligations: Fulfilling our duties under federal and provincial laws, including anti-money laundering requirements and responsible gambling frameworks.
5. Data Security
We apply a combination of technical, administrative and physical safeguards designed to protect your Personal Information from loss, theft, misuse and unauthorized access.
Examples of our security measures include the use of SSL/TLS encryption for data in transit, restricted access to Personal Information on a need-to-know basis, secure data centres, and regular monitoring of our systems. While we take reasonable steps to protect your information, no transmission or storage method can be guaranteed to be completely secure.
6. Data Retention
We keep your Personal Information only for as long as it is needed for the purposes set out in this Privacy Policy, or as required by law or regulation.
In practice, this means that certain records (for example, transaction and verification records) may be retained for a number of years to comply with gaming, anti-money laundering and tax legislation. When Personal Information is no longer required, we will securely delete, anonymize, or otherwise de-identify it in accordance with our internal retention procedures. As a general guideline, inactive player files are typically retained for up to 7 years after the last recorded activity, unless a longer period is mandated by law.
7. Children's Privacy and Age Restriction
Canada Prize Board does not knowingly collect Personal Information from anyone under the age of 19. If we discover that an account has been created by a minor, or that we have inadvertently collected information from a person under 19, we will take steps to close the account and remove the corresponding data, subject to any necessary record-keeping for regulatory purposes.
If you believe that a minor has provided us with Personal Information, please contact us using the details in the “Contact Us” section below.
9. Your Rights
Depending on where you live in Canada, you may have rights in relation to the Personal Information we hold about you, including the right to:
- Request access: Ask for a copy of the Personal Information we hold about you, subject to limited exceptions set out in law.
- Request correction: Ask us to correct or update information that you believe is inaccurate or incomplete.
- Withdraw consent: Where our processing is based on your consent (for example, for marketing emails), you may withdraw that consent at any time.
- Request deletion or de-identification: Ask us to delete or anonymize certain Personal Information, subject to our legal and regulatory record-keeping obligations.
We may ask you to verify your identity before responding to a request. To exercise any of these rights, please contact us using the details provided below.
10. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or if you wish to make a request in relation to your Personal Information, you can reach our Privacy Officer at:
Canada Prize Board
Attn: Privacy Officer
123 Lottery Way, Suite 500
Toronto, ON, M5V 2T6
Canada
+1 (800) 555-0199
If you are not satisfied with our response, you may also have the right to contact the Office of the Privacy Commissioner of Canada or your applicable provincial privacy regulator.